ADMINISTRATION & GOVERNANCE

Control access, branding, policies, payments and organization settings from one place.

CertOS Administration gives owners and permitted administrators a single operating layer for users, permissions, organization identity, customer-facing policies, communication settings, payment methods, assets, imports, subscriptions, portals, promotions and personal profile settings.

Role-scoped access Organization controls Customer-facing branding
ADMINISTRATIONOrganization settingsOwner
REGIONAL SETTINGSOrganization timezone

Choose the operating timezone used throughout the organization.

Eastern Time (US & Canada)
Business identityNorthstar Training GroupLogo & business name
Brand appearance#2563EBPrimary customer-facing color
USER MANAGEMENT

Invite staff and connect access to the organization structure.

Owners can add or invite users, assign role presets, limit access by location and connect login accounts to Instructor records when appropriate.

  • Invite or add users securely
  • Assign one or more role presets
  • Scope access by assigned locations
  • Link user accounts to Instructor records
  • Track pending invitations
SETTINGS / SECURITY / USERSUser Management
1 active user
ACTIVE USERS1
PENDING INVITATIONS0
ROLE PRESETS8
Invite or add user
Roles
OwnerOrganization AdministratorTraining Site ManagerOffice StaffInstructorAccounting
Pending invitations

Invitation links expire after 14 days.

✓ No pending invitations.
ADMINISTRATION / ACCESSRoles & Permissions
46 permissions
Preview another rolePreview mode can only reduce access.
OwnerFinancial · Admin46 permissions
Organization AdministratorFinancial · Admin46 permissions
Training Site ManagerFinancial · Admin37 permissions
Office StaffFinancial24 permissions
InstructorFinancial13 permissions
AccountingFinancial16 permissions
ROLES & PERMISSIONS

Make access understandable without flattening every role into the same experience.

Role presets keep sensitive financial, administrative and operational permissions explicit while preview mode helps administrators understand another role before assigning it.

  • Owner and organization administrator presets
  • Training site manager, office staff and instructor access
  • Accounting and portal-specific roles
  • Permission counts and sensitive-access badges
  • Role preview that only reduces access
ORGANIZATION & BRANDING

Keep the identity customers see consistent across CertOS.

Configure operating timezone, logo, business name, contact details, brand colors, tagline and organization address from the same administration surface.

REGIONAL SETTINGSOrganization timezone

Stored as an IANA timezone so daylight-saving changes are handled automatically.

Eastern Time (US & Canada)
BUSINESS IDENTITYLogo & business name
NT
One organization identity reused across CertOS.
POLICIES & TERMS

Maintain one authoritative policy library for customer-facing workflows.

Organizations can start from CertOS fallback language, create organization-specific overrides and keep cancellation, refund, registration, quote, proposal and general terms connected to the workflows where they matter.

  • Reusable policy directory
  • Organization overrides over CertOS fallbacks
  • Cancellation and reschedule self-service rules
  • Effective dates and customer-facing policy text
  • Optional policy document upload or external link
ADMINISTRATION / POLICIES & TERMSPolicies & Terms
10 fallbacks
General Terms & ConditionsCertOS fallback
Standard Payment PolicyCertOS fallback
Cancellation & ReschedulingCertOS fallback
Standard Refund PolicyCertOS fallback
Standard Deposit PolicyCertOS fallback
Standard Registration TermsCertOS fallback
CERTOS FALLBACKGeneral Terms & Conditions
Baseline customer terms are used when an organization has not supplied its own terms. Organization-specific or transaction-specific written terms control when they conflict with this fallback.
ADMINISTRATION / EMAIL & NOTIFICATIONSEmail & Notification Settings
Provider-ready
CURRENT SENDING IDENTITYNorthstar Training via CertOS <notifications@getcertos.com>
Reply-to
hello@northstartraining.com
Branded From
hello@northstartraining.com
☑ Notify organization owner□ Notify office staff☑ Send registration confirmation to student□ Show “Powered by CertOS” in email footer
EMAIL & NOTIFICATION SETTINGS

Configure sending identity and registration notification behavior once.

Organization sender identity, reply-to behavior, registration recipients and student confirmations feed the Communications and Automation layers instead of being configured separately in every workflow.

  • Organization sender identity
  • Reply-to and branded From address
  • Domain-verification readiness
  • Internal registration notification recipients
  • Student registration confirmations
PUBLIC PAYMENT METHODS

Control which payment options appear after registration.

Configure public display names, destinations and customer instructions for card payments, PayPal, Zelle, Venmo and pay-later workflows.

Credit or Debit Card (Stripe)☑ Show publicly

Add a Stripe Payment Link or future Checkout URL.

Instructions shown to the student
PayPal☑ Show publicly

Add a PayPal payment link.

Instructions shown to the student
Zelle☑ Show publicly

Enter the recipient email/phone and payment instructions.

Instructions shown to the student
Venmo☑ Show publicly

Enter the Venmo handle or payment link.

Instructions shown to the student
Pay Later / Contact Us☑ Show publicly

Allow registration now and payment through the organization later.

Instructions shown to the student
MEDIA & ASSET LIBRARY

Upload reusable images and documents once, then use them throughout the platform.

Organization assets can support branding, courses, student documents, instructor materials, policies and other workflows without forcing staff to re-upload the same file repeatedly.

  • Reusable images and documents
  • Asset categories and display names
  • Public or organization-scoped usage
  • Primary logo selection
  • Delete controls for unused assets
ADMINISTRATION / MEDIA LIBRARYMedia & Asset Library
Course Image
Policy PDFOrganization
Student handoutOrganization
Primary LogoPublic
Course ImagePublic
ADMINISTRATION / DATA IMPORTSData Imports
CSV + XLSX
Start an import
Select import type
Choose fileMaximum 5,000 rows and 10MB per file.
Download templates
Contacts, Students, Instructors & ProspectsCSVExcel
Business AccountsCSVExcel
CoursesCSVExcel
LocationsCSVExcel
Financial History — Income + ExpensesCSVExcel
DATA IMPORTS

Move operational history into CertOS with validation before import.

CSV and XLSX templates keep column structure predictable for contacts, students, instructors, prospects, Business Accounts, courses, locations and historical finance records.

  • CSV and Excel import templates
  • Validation before records are committed
  • Duplicate review
  • Financial history import options
  • Import history for audit and troubleshooting
SUBSCRIPTION & PLAN

See the current plan, billing cycle, included users and upgrade path in one view.

CertOS presents Solo, Team, Organization and Enterprise paths with included-user context and clear plan comparisons.

CURRENT PLANSolo
BILLING CYCLEAnnual
USER SEATS1 Active / 1 Included
INDEPENDENT INSTRUCTORSSolo

Everything an independent training professional needs.

$49/mo$539/yr
1 included user
TRAINING ORGANIZATIONSTeam

Stronger team operations, governance and accountability.

$119/mo$1,309/yr
3 included users
TRAINING ORGANIZATIONSOrganization

Multi-location and larger training organizations.

$239/mo$2,629/yr
5 included users
TRAINING ORGANIZATIONSEnterprise

Custom implementation and commercial terms.

CustomLet’s talk
Custom users
PORTALS & ACCESS

Manage external self-service access without mixing portal users into internal administration.

Student, Instructor and Business Account portals remain separate experiences with role-scoped access and explicit invitation status.

  • Student Portal access management
  • Instructor Portal invitations
  • Business Account Portal scopes
  • Last-login and invitation status
  • External users kept outside internal administration
ADMINISTRATION / PORTALS & ACCESSPortals & Access
Role-scoped
STUDENT PORTAL0 active
INSTRUCTOR PORTAL0 active
BUSINESS ACCOUNT PORTAL0 active accounts
Student Portal
Avery CollinsNot invitedNeverManage access →
Nina PatelNot invitedNeverManage access →
Chris WalkerNot invitedNeverManage access →
Instructor Portal
Alex RiveraNot invitedNeverManage access →
Jamie ParkNot invitedNeverManage access →
Morgan HillNot invitedNeverManage access →
Business Account Portal
Metro Dental GroupNot invitedNeverManage access →
Northstar PediatricsNot invitedNeverManage access →
City SchoolsNot invitedNeverManage access →
MARKETING / PROMOTIONSDiscounts & Promo Codes
1 active
TOTAL PROMO CODES1
ACTIVE1
DEFAULT SCOPEOrg-wide
Discount type
Percentage
Course
All courses
Location
All locations
Business account
All business accounts
SAVE1010% OFF10%All eligible registrationsActive
DISCOUNTS & PROMO CODES

Create pricing rules without losing historical usage.

Promotions can be organization-wide or targeted to a course, location or Business Account, with date windows and usage limits. Used codes can be deactivated instead of deleted so history remains intact.

  • Percentage and fixed discounts
  • Start and end dates
  • Total and per-contact limits
  • Course, location and Business Account targeting
  • Searchable promo-code library
MY PROFILE

Keep personal identity separate from organization roles and permissions.

A user's name, email, phone and job title follow the login across organizations while role assignments remain governed independently.

JSJohn Smith

john@example.com

Organization roles and permissions are managed separately from your personal profile.
Personal information

Update your identity once. Linked CertOS User records stay synchronized.

ADMINISTRATION BY DESIGN

Govern the platform without slowing down day-to-day operations.

Access, branding, policies, payment setup, data migration and portal controls stay close to the workflows they govern while remaining centrally manageable.

Access & security

Role-scoped access keeps sensitive functions explicit.

Organization identity

Branding and regional settings remain reusable across the workspace.

Policies

Customer-facing terms can be governed from one source.

Payments

Public payment options remain configurable by the organization.

Migration

Templates and import history support controlled onboarding.

Portals

External self-service access stays separate from internal administration.

CONTROL WITHOUT CLUTTER

See how CertOS administration fits your organization.

We'll show how owners and administrators manage access, identity, policies, payments and portals without leaving the operating system.

Book a Demo